Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
The Training Myth
How should training for cleaners be conducted? The "traditional" approach might not be best.
The "OIC" Rule
Vince explains why following the "Only Item Condition" rule when recording cleaning defects is a good way to improve a cleaning system.
Performance-Based Outsourcing
How does performance-based outsourcing benefit all parties involved, and how would it be implemented?
Transportation Case Study: Massachusetts Bay Transportation Authority
Case Study: Outsourcing for MBTA in 2019
Field Usage of Alternative Deicers for Snow and Ice Control
2017 report from the Minnesota Department of Transportation (MnDOT) on non-chloride deicers
Price vs. Quality – The “Fractured Banana”
Is it a surprise that buyers can pay a variety of prices for what seems to be the same service specification? The truth is, we can pay a variety of prices for almost anything.
IoT – Cleaning on Demand
Is the future here? IoT services are slowly but surely being deployed, tested and impacting facility services. This video explores the effect on providers and managers.
The Right Price
Buyers often see a Low Price as the “Gold Star,” signifying their success– and rightly so, in some cases. But how do you know whether the low price is also the “right” price?
Traditional Vs Performance-Driven Contracting (Part 2)
What is the 14-step process for implementing an effective performance-based cleaning system?
Traditional Vs Performance-Driven Contracting (Part 1)
What is the difference between a traditional vs a performance-based cleaning system?
Inspection As Management
What is the real reason for inspecting performance? This video presents an 11-minute overview of some of the key ideas brought together for achieving performance-driven success.
Defining Quality and Recording Common Defects
In this 30-minute video, Ron McCuen goes into the details of how common defects should be recorded as part of the inspection process.