Chairman’s Corner

Elliott’s Chairman’s Corner features brief commentary about performance / outcome contracting and thought leadership. It is a storehouse of concepts, writings, and references to what’s most important to achieving the outcomes each organization desires when outsourcing specific services.

Class A Office Case Study

Case Study: Performance Improvement Program for a Class A Commercial Office in 2023

Transportation Case Study: Logan Airport

Case Study: Outsourcing and QA Inspections for Logan International Airport in 2023

Higher Education Case Study: Lehigh University

Case Study: Outsourcing for Lehigh University in 2023

Higher Education Case Study: UMass Boston

Case Study: Outsourcing for UMass Boston in 2022

Transportation Case Study: BWI Airport

Case Study: QA Inspections for BWI Airport since 2019

Utilities Case Study: Exelon Mid-Atlantic

Case Study: QA Inspections for Exelon Mid-Atlantic since 2020

The Training Myth

How should training for cleaners be conducted? The "traditional" approach might not be best.

The "OIC" Rule

Vince explains why following the "Only Item Condition" rule when recording cleaning defects is a good way to improve a cleaning system.

The Best Outsourcing Practices

Vince describes 15 "best practices" for selecting a cleaning contractor.

Performance-Based Outsourcing

How does performance-based outsourcing benefit all parties involved, and how would it be implemented?

The "Fractured Banana": A Price-Quality Curve for Services

Explanation of the price elasticity of cleaning services
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