Chairman’s Corner
Elliott’s Chairman’s Corner features brief commentary about performance / outcome contracting and thought leadership. It is a storehouse of concepts, writings, and references to what’s most important to achieving the outcomes each organization desires when outsourcing specific services.
Class A Office Case Study
Case Study: Performance Improvement Program for a Class A Commercial Office in 2023
Higher Education Case Study: Lehigh University
Case Study: Outsourcing for Lehigh University in 2023
Higher Education Case Study: UMass Boston
Case Study: Outsourcing for UMass Boston in 2022
Transportation Case Study: BWI Airport
Case Study: QA Inspections for BWI Airport since 2019
Utilities Case Study: Exelon Mid-Atlantic
Case Study: QA Inspections for Exelon Mid-Atlantic since 2020
The "OIC" Rule
Vince explains why following the "Only Item Condition" rule when recording cleaning defects is a good way to improve a cleaning system.
The Training Myth
How should training for cleaners be conducted? The "traditional" approach might not be best.
The Best Outsourcing Practices
Vince describes 15 "best practices" for selecting a cleaning contractor.
Performance-Based Outsourcing
How does performance-based outsourcing benefit all parties involved, and how would it be implemented?
The "Fractured Banana": A Price-Quality Curve for Services
Explanation of the price elasticity of cleaning services
The Falling Sky and the NLRB Ruling on Co-Employment
A recent NLRB ruling regarding the definition of joint-employment status suggests that task-based contracts for janitorial services may pose additional legal risk for buyers.
Ethics and Dirty Toilets
Are dirty toilets to blame for questionable behavior by building occupants?