Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
Introduction to Performance-Driven Management
What does it take to become an extraordinary manager of Building Services?
The "Fractured Banana": A Price-Quality Curve for Services
Explanation of the price elasticity of cleaning services
The Falling Sky and the NLRB Ruling on Co-Employment
A recent NLRB ruling regarding the definition of joint-employment status suggests that task-based contracts for janitorial services may pose additional legal risk for buyers.
The Dirty Dozen and Your Image
List of 12 most common high-touch points
Ethics and Dirty Toilets
Are dirty toilets to blame for questionable behavior by building occupants?
What We Saw at NFMT 2015
New findings from the NFMT 2015 Conference
How is the cleaning industry changing from a buyer’s point of view?
In this 2-minute ISSA Interview, Vince Elliott discusses how the industry is changing from the buyers point of view and touches on performance versus task frequency contracts.
What does a buyer look for in choosing a contractor?
In this 3-minute ISSA Interview, Vince Elliott discusses what buyers are looking for in a contract and explains the “Four Ps” of cleaning contracts.
Triple Bottom Line
Vince argues that the "Three Cs of the Business Seat" are a prerequisite of the often-cited "Triple Bottom Line" of "people, planet, and profits."
Don’t Be A Guinea Pig: Hiring The Right Cleaning Contractor For The Job
How do you know that the contractor that looks the best on paper is actually the best one for the job?
Protect Your Company From Outsourcing Villains
Elliott’s RFP advising services can be your superhero in your next outsourcing event.
Defining Clean: The Usual Suspects
What are the most common cleaning defects?