Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
Upgrade to First Class: Using FM to enhance airport experiences
IFMA FMJ article on the "crucial role" of facility management "in keeping airports operational while remaining flexible and adaptable to the ever-changing needs of airport infrastructure" (and possible options for "technology selection")
Integrating GenAI in Smart Buildings: Standards, Risks, and Readiness
Buildings.com article on the potential benefits of adopting "generative AI" and "digital twin" technology in facility management (and their possible cybersecurity risks)
The Missing Link In AI-Powered Facility Management
Facility Executive article on "[t]he partnership between AI algorithms and human expertise" in facility management
The Human-AI Partnership: Why FM’s future is about augmentation, not automation
IFMA FMJ article on the proper usage of AI to "amplify [the] expertise and strategic impact" of facility managers through a "division of labor" to "maximiz[e] both technological efficiency and human insight"
The Clean Revolution: Chemical, Smart Tech, Biomes, and Robotic Forces Converge
This 14-minute ISSA interview discusses "the four major innovation forces that are transforming the cleaning industry: chemical innovation, smart technology, biome control, and robotics."
The Predictive Edge: A roadmap for smarter FM
IFMA FMJ article on the adoption of a "predictive maintenance" strategy in order to avoid "unplanned downtime, costly emergency interventions, energy inefficiencies, and compliance violations"
Human vs The Machine
This 20-minute ISSA interview discusses emphasizing the "human" elements (such as "curiosity," critical thinking, and empathy) while using AI tools to work more efficiently
Cleaning Schedules Set by Plants
Cleaning Maintenance & Management article on the emerging technology of using "sensor-equipped plants" for the purpose of "predictive cleaning"
Facility Cleaning Decisions (November / December 2025 Edition)
The November / December 2025 edition of the Facility Cleaning Decisions magazine discusses "how to motivate cleaning teams through engagement and recognition" (P. 6-7), potential benefits of day cleaning (P. 8-9), the results of the 2025 Facility Cleaning Decisions Salary Survey regarding cleaning managers (P. 10-14), usage of virtual reality (VR) technology for "training maintenance and janitorial workers" (P. 15-17), addressing vape usage in schools (P. 18-19), and the possible negative implications of reducing vacuuming frequency (P. 20-22).
Predictive Intelligence in Smart Buildings: Transforming Restroom Management
This 47-minute ISSA webinar with Kimberly-Clark Professional (KCP) discusses "how smart building technologies are revolutionizing facility operations," "how restrooms ... are becoming a strategic asset in the smart building ecosystem," and "how predictive restrooms management ... help[s] facilities move from reactive maintenance to proactive maintenance."
How Smart Paper Dispensers Are Improving Hygiene and Reducing Waste
Buildings.com article on the ways that smart paper dispensers can "reduce germ spread," "demonstrate environmental responsibility," and "[allow] for better maintenance scheduling, inventory management, and targeted cleaning"
Workplaces Designed With Purpose, Not Just Proportion, In Mind
Facility Executive article on adapting the layout of office spaces for hybrid work based on the concept of "experienced-based design"