Chairman’s Corner
Elliott’s Chairman’s Corner features brief commentary about performance / outcome contracting and thought leadership. It is a storehouse of concepts, writings, and references to what’s most important to achieving the outcomes each organization desires when outsourcing specific services.
Class A Office Case Study
Case Study: Performance Improvement Program for a Class A Commercial Office in 2023
Transportation Case Study: Logan Airport
Case Study: Outsourcing and QA Inspections for Logan International Airport in 2023
Higher Education Case Study: Lehigh University
Case Study: Outsourcing for Lehigh University in 2023
Higher Education Case Study: UMass Boston
Case Study: Outsourcing for UMass Boston in 2022
Transportation Case Study: BWI Airport
Case Study: QA Inspections for BWI Airport since 2019
Utilities Case Study: Exelon Mid-Atlantic
Case Study: QA Inspections for Exelon Mid-Atlantic since 2020
The Training Myth
How should training for cleaners be conducted? The "traditional" approach might not be best.
The "OIC" Rule
Vince explains why following the "Only Item Condition" rule when recording cleaning defects is a good way to improve a cleaning system.
The Best Outsourcing Practices
Vince describes 15 "best practices" for selecting a cleaning contractor.
Performance-Based Outsourcing
How does performance-based outsourcing benefit all parties involved, and how would it be implemented?
The "Fractured Banana": A Price-Quality Curve for Services
Explanation of the price elasticity of cleaning services
The Falling Sky and the NLRB Ruling on Co-Employment
A recent NLRB ruling regarding the definition of joint-employment status suggests that task-based contracts for janitorial services may pose additional legal risk for buyers.