On-site, unbiased statistically valid measurement of janitorial provider performance is crucial to successful management of a cleaning program. The audit will evaluate and document the current system of cleaning at the NOVA Southeastern campuses and compare it to industry standards for the following key performance indicators:
- Customer Satisfaction
- Operational Effectiveness
- Green cleaning
The study report provides the objective feedback necessary to support internal decision-making to reward, improve, or replace the current system of cleaning service delivery. It will also help the current janitorial provider understand which processes to change to improve their performance.