When you need to get more value from your current cleaning operation, performance measurement and management is the solution. The Elliott Performance Assessment and Improvement System (PAIS) has been used for over 30 years by companies who want data, innovation and constant process improvement to drive their management strategies.
Our 3rd-party, unbiased inspection process gathers information on the results of the cleaning program on a regular basis, generally monthly. Unlike any other in the industry, PAIS audits from a customer, building occupant, owner or manager’s perspective, rather than from a custodial service perspective as most other inspection programs do. In this way, it measures the RESULTS of the cleaning process, quantitatively, as a whole, not the cleaning systems and procedures in-process as many inspection systems do.
As a result, decisions about the cleaning PROCESS and necessary changes can be made with the bigger picture in mind – is it working or not? Based on a detailed, statistical analysis of the root-cause of service failures, we help your team create an action plan for improvement. We are your advocate for change, suggesting equipment, chemical, and labor changes to more efficiently clean the building resulting in a leaner, greener, better cleaning operation.
If you need to implement budget cuts, our performance information allows you to target those cuts in areas that are over-performing, while keeping a close eye on key areas where cleanliness levels cannot go down. Regular performance measurement lets you track the effect of management changes immediately so that course corrections can be implemented wherever necessary proactively, not re-actively.