Measure & Manage
If you were asked “How are your cleaning services doing?” how would you answer? The answer is often “Well, we don’t get too many complaints, and I guess the buildings look OK, so I guess we’re doing pretty good.” That doesn’t sound like the best way to manage a department that is generally the largest component of your budget, and is often in the millions of dollars a year, does it?
What if you could answer “Our cleanliness levels are 75%, compared to an industry average of 70%. At 82%, our customer satisfaction levels are way above the industry average of 75%. And we’re doing all of that for $1.05 per square foot, below market cost, with one of the greenest cleaning systems around.”
Information is power! If you have this kind of information at your fingertips, you are truly in control of your cleaning system.
Which statement best reflects your needs?