If you’ve ever chosen to end or not renew a custodial contract due to performance failure, you probably went to great lengths to ensure that your next contract was a better fit. A careful pre-qualification process is necessary to prevent cleaning contract failure. But how do you know that the contractor that looks the best on paper is actually the best one for the job?
Often, it’s not a matter of how much experience the company has, but the type of experience that makes the difference. There are five types of experience to take into consideration that can make all the difference when choosing a service provider. Read More
When the facility managers of DARK CITY needed protect their citizens from outsourcing villains, they turn to the defect crusader “Q-MAN, Vince “Q” Elliott (The “Q” is for Quality).
Before the arrival of Q-MAN the International Facility Management Association (IFMA) took a poll of facilities managers’ opinions on outsourcing, they found that many lived in fear of the outsourcing villains and the risks involved in outsourcing janitorial services. Read More
Elliott Affiliates, Ltd. was asked to audit the cleaning program for a hospital receiving complaints about the cleaning quality of the facility. We conducted a survey of its users, and found that many had complaints about the hospital’s cleanliness, but most complaints were based on subjective opinions rather than provable data.
We realized in order to help this hospital improve, we would first need to examine any clues about what it means to be “clean” in a way that wasbased on measurable attributes. Elliott Affiliates CEO Vince Elliott said, “In short, we learned that in order to improve quality, you must manage it; in order to manage it, you must measure it; and in order to measure it, you must define it.”
In developing a valid definition for “cleanliness,” the Elliott team conducted a survey of over 4,600 witnesses (users), representing hundreds of buildings. We asked users to name those buildings’ most common cleaning issues. Read More
March 19, 2014
We had a great time at the NFMT show this year and delighted that it was held in our own backyard. While there were many (too many?) exhibits and great things to learn, we thought we would share with you some of the companies/exhibits we thought were cool/interesting. You can find a short description and their website linked below:
Unger Global offers a lot of cleaning tools for the industry however, for Ray Orwig, Elliott Affiliates inspector, it was the water-fed pole cleaning system that stood out at the show. "I was interested in the company for my client who has issue cleaning high glass in big lobby areas. They contract the job Read More
February 25, 2014
Baltimore, Maryland (February 12, 2013) — Elliott Affiliates Ltd., the industry leader in advanced solutions for developing and managing custom cleaning programs and contracts, is pleased to announce the launch of Spec Optimizer, a new software suite that will help building managers achieve a higher quality clean at a potentially lower cost. Launched at the National Facilities Management and Technology Conference in Baltimore, Md., the new software suite offers an easy-to-use tool that allows building managers to develop customized specifications for cleaning RFPs.
Launching formally at the NFMT show on March 4, Spec Optimizer is free to use with hundreds of options for users to quickly optimize task and frequency specifications with a simple Read More
December 1, 2013
After over forty years of helping buyers evaluate and hire cleaning contractors, I’ve made a few observations about how purchasing and buyer folks make choices. Sometimes, the way choices are made are “by the book”, exclusively following the purchasing bible word for word; this is called a success by some. And, indeed, it is a success from a buyer perspective. Yet, at what point is operational success integrated into the decision process?
This paper explores how that buying decision impacts on-going operational success. It’s a focus on achieving Operational Sustainability through the art of buying. Let’s start with a goal; would anyone accept “value” over “savings” as a fundamental end for the buying effort? Is there a way to buy that comes with the promise of operational success for appearance, occupant health and environmental improvement —–and reduced cost? Oh, did I forget to call this “savings”? Well, I’d like to offer one perspective for an emerging model which might help guide buying practices in the art finding and hiring the best of the best cleaning service provider. Read More
November 1, 2013
The ISSA recently published the info-graphic below which does a great job of illustrating the potential rewards for a investing in a cleaner facility. The gist is that the lower the amount of sick days your employees take a year the more productivity and benefit your business or organization receives. The ISSA states that an average of 7.7 sick days per worker per year translates to over $200 billion dollars in lost productivity. For a 100 person office/facility cleaning properly can boost productivity up to Read More
© 2015-02-1 - Elliott Affiliates, Inc. - All Rights Reserved