Performance Management

The only way to know if your strategic goals are being met is to have accurate, clear, and practical information about performance. Once that information is available, decisions can be made and actions can be taken.

For example, Elliott Affiliates has an enviable record of improving client janitorial performance, often doubling cleanliness and customer satisfaction. Our performance-driven system of improvement incorporates the following activities:

• Defect-based inspection
• Data analysis
• Information sharing and reporting
• Operations and process improvement

Through these activities, the Elliott team seeks to identify and enhance contractor systems to meet and exceed client expectations. The result of this effort is greater value through ever increasing cleanliness quality and customer satisfaction at a fixed cost.