1999
WORLD CLASS QUALITY
in a
WORLD CLASS PARTNERSHIP

Monarch Building Services and BASF Corporation, North American Headquarters

World-Class Quality
BASF Corporation and Monarch Building Services have achieved what very few outsourcing teams have been able to accomplish. Ms Macarena Leon-Berke has managed the cleaning at BASF Corporation for ten years. For most of her tenure, she has delivered excellent service quality, and recently attained "World Class" quality. World Class means having 90% cleanliness and 90% customer satisfaction over at least a 90 day period. We at Elliott Affiliates, Ltd. would like to congratulate Ms Leon-Berke for doing what few in this industry can say they've done!

BASF Building Management Superior Leadership
Mr. Martin Schmitt, Manager of Facility Customer Service, has allowed the cleaning services to develop "World Class" quality under his stewardship. By using a performance-based contract, Mr. Schmitt has found that directing the cleaning department takes less of his time and he is able to direct his attention to other matters in managing his building.

Congratulations Marty and Macarena!

From Left to Right:
Martin Schmitt of BASF Corporation
Macarena Leon-Berke of Monarch Building Services
David Broad of BASF Corporation

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Elliott Affiliates, Ltd., a Baltimore Maryland corporation founded in 1973, has actively provided Facility Support Services Management, Consulting, Training, and Inspection Services. We use the tools and techniques of the Malcolm Baldrige National Quality Award to meet the management needs of the cleaning industry. As such, we support the management of cleaning operations in a wide variety of facilities. If you would like to achieve World Class Performance, Cost Savings, and Customer Satisfaction call 800-626-6807 or E-mail: elliottaffiliates@ealtd.com
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