2001
WORLD
CLASS QUALITY
in a
WORLD CLASS PARTNERSHIP
Colin Services, Inc. and Merck & Co., Inc.
In an economic downturn that is causing companies to cut costs regardless of service performance and quality, Colin Services, Inc., Elliott Affiliates, Ltd., and Merck & Co, Inc. have combined efforts to achieve World Class Quality. It should be noted that this achievement occurred in addition to lowering costs and customer complaints for janitorial services provided at Merck's Whitehouse Station Headquarters and surrounding satellite sites.
World-Class Quality
Based on Elliott Affiliates, Ltd. 28 years of experience,
World Class Quality is defined as having 90% Cleanliness and
90% Customer Satisfaction over a minimum 90 day period. Ms
Denise Hassanin of Colin Services, Inc. has managed the cleaning
services at this site for the past three years. The efforts
of Ms Hassanin and her entire staff have played a major role
in helping this World Class Partnerhip achieve quality, cost
savings, and customer satisfaction levels that very few companies
in the industry can say they have ever accomplished.
From all of the staff at Elliott Affiliates, Ltd., we say "Thank You and Congratulations!"
Merck & Co., Inc.'s World Headquarters
- Whitehouse Station Campus
John J. Higgins, Senior Director for Facility Operations has
this to say:
"Daily, intense business activity coupled with a variety
of finishes throughout the facility make Merck's Whitehouse
Station headquarters building a difficult place to clean.
Despite these challenges, Colin routinely has exceeded our
cleaning expectations and customer satisfaction goals. In
addition to cleaning, the staff supports our conference activities
and special events with general porter services. Congratulations!"
Standing, Left to Right:
Liliano Alzerez, Denise Hassanin-Jovel, Jose Munoz
Seated, Left to Right:
Linda Lopez, Luis Alberto Zarate
Elliott Affiliates, Ltd., a
Baltimore Maryland corporation founded in 1973, has actively
provided Facility Support Services Management, Consulting,
Training, and Inspection Services. We use the tools and techniques
of the Malcolm Baldrige National Quality Award to meet the
management needs of the cleaning industry. As such, we support
the management of cleaning operations in a wide variety of
facilities. If you would like to achieve World Class Performance,
Cost Savings, and Customer Satisfaction call 800-626-6807
or E-mail: elliottaffiliates@ealtd.com
Can you afford not to?
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